At Nanda Gold, we take immense pride in the quality and craftsmanship of our products. While we maintain a strict No Return Policy, our commitment to customer satisfaction is unwavering. If you experience any concerns with your order, we encourage you to contact our customer support team, and we will make every effort to address your issue fairly and efficiently.

1. Returns Policy
   We maintain a No Return Policy unless the product is received in a damaged condition or if an error has been made by our team during the order fulfilment process.
2. Eligibility for Returns
   Returns will be accepted under the following circumstances only:
   • The item delivered was damaged during shipping.
   • The item received is incorrect, meaning it does not match the order details provided by the customer.
3. Conditions for Return Acceptance
   For a return to be processed, the following conditions must be met:
   • The customer must notify us within 48 hours of delivery with clear photographic evidence of the damaged or incorrect product.
   • The item must be unused, unworn, and in its original packaging with all tags, certificates, and invoices intact.
   • Items showing signs of alteration, misuse, or wear will not be eligible for return.
4. Return Process
   To initiate a return:
   1. Contact our Customer Support Team via email, phone number within 48 hours of receiving your order.
   2. Provide your order number, proof of purchase, and clear photographic evidence of the product's condition.
   3. Upon review and approval, we will provide instructions for returning the item.
   4. The item must be securely packed and shipped to the address provided by our team. Customers are responsible for ensuring the product is safely returned to us.
5. Inspection and Refund
   
   • Once received, the returned product will undergo inspection by our quality control team.
   • If approved, a refund will be processed within 7-10 business days via the original payment method.
   • Ineligible items will be returned to the customer at their expense.
6. Non-Returnable Items
   The following items are strictly non-returnable:
   • Custom-made or personalized jewellery.
   • Items that have been altered or resized at the customer's request.
   • Items damaged due to mishandling by the customer.
7. Shipping Costs
   
   • In cases where the error is ours (damaged or incorrect item), we will bear the return shipping cost.
   • If a customer returns a product without meeting our return criteria, they will be responsible for any associated costs, including reshipping charges.
8. Contact Information
   For inquiries related to returns, please contact our Customer Support Team:
   • Email:
   • Phone:
   • Operating Hours:

   Nanda Gold reserves the right to update or modify this Return Policy at any time without prior notice. We encourage our customers to review this policy periodically to stay informed about our terms and conditions.

9. Exchanges
   We offer a Lifetime Exchange Policy where you can exchange eligible jewellery for a new piece of equal or higher value. Exchange credit is calculated based on the current market value of gold or gemstones at the time of exchange. Custom pieces and gold coins are not eligible for exchange.
10. Fraud Prevention and Security
    At Nanda Gold, we take fraud prevention seriously. All transactions are monitored for suspicious activity, and we may request additional verification for high-value purchases or orders shipped to new addresses. In cases where we suspect fraud, we reserve the right to cancel the order and refund the payment in full. For further details or assistance with returns and shipping, please contact our customer service team.